Capgemini took a little time in adopting India as its global hub for offshoring but is now going full throttle. Aruna Jayanthi, CEO of Capgemini India, still remembers the first two contracts the technology outsourcing services provider signed with overseas clients. The two contracts – signed in 2003 – were from a US auto maker and a UK retailer. “They are still our customers after 10 years,” she says. A lot has changed in these 10 years. Capgemini India now has scores of clients and thousands of employees, as the local unit of the French consulting and technology giant expanded. What has changed also is the way it does business and sells its services to potential clients.
Capgemini’s dependence on India for manpower is higher when compared with its two main multinational rivals. Accenture has about 60,000 employees in the country, or about a fifth of its global workforce, while IBM employs a quarter of its 434,000 employees in India. But, it’s not only about the headcount. Offshoring makes up 44 per cent of Capgemini’s total global revenue. India handles 80 per cent of the offshore work. The remaining 20 per cent is shared by Morocco, Poland, China, Argentina and Guatemala. “India has helped Capgemini become a more global player,” says Sanchit Vir Gogia, Founder and Chief Analyst, Greyhound Research, an IT research and advisory firm. “India handles most of Capgemini’s clients in some form or the other.”
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